General Information
Operator. The website casinocasinacho.ca and its associated mobile application are owned and operated by EVENTA DIGITAL LIMITADA.
Licence. We hold gaming licence number ALSI-182407008-FI1, issued by the Anjouan Gaming Authority in the Union of the Comoros. All gaming activity offered through our platform is conducted under that licence.
Definitions. In these terms:
- "Player", "you" — any natural person who has registered an Account.
- "Account" — the registered player account through which all deposits, wagers and withdrawals are made.
- "We", "us", "the Casino" — EVENTA DIGITAL LIMITADA trading as Casinacho Casino.
- "Bonus" — any promotional credit, free spin or cashback awarded to an Account.
- "Real Money Balance" — funds deposited or won that carry no outstanding wagering requirement.
- "Bonus Balance" — funds subject to an unmet wagering requirement.
- "Wagering Requirement" — the turnover that must be generated before a Bonus Balance converts to a Real Money Balance.
- "Restricted Territory" — any jurisdiction listed in the Eligibility section from which we do not accept players.
- "Services" — the website, the application, and all games, betting markets and account functions offered through them.
Headings are for convenience only. Where these terms conflict with the rules of a specific promotion, the promotional terms govern that promotion. Where an inconsistency arises between the English version and a translation, the English version prevails.
Eligibility and Registration
Age. You must be of legal gambling age in your province or territory of residence. In Canada this is 19 in most provinces and territories, and 18 in Alberta, Manitoba and Quebec. We apply the higher threshold where residence is unclear. Registering while underage is a breach of these terms, and any such account will be closed with winnings voided and deposits returned.
Jurisdiction. The Services are not available in Restricted Territories, which include the United States, the United Kingdom, Spain, France and its overseas territories, the Netherlands and the Dutch Caribbean, Curaçao, Israel, Lithuania, Gibraltar, Jersey, Russia, Ukraine, Belarus, Azerbaijan, Armenia, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan and Uzbekistan, together with jurisdictions appearing on FATF high-risk lists. The current list is shown at registration and in our help centre.
One account per person. Only one Account is permitted per person, household, email address, payment method, IP address and device. Duplicate accounts will be closed. Where duplicates have been used to claim bonuses more than once, bonus funds and winnings derived from them may be forfeited; deposited funds not attributable to bonus abuse are returned.
Accurate registration. All information supplied at registration must be true, complete and your own. Registering on behalf of another person, or using another person's payment method, is prohibited.
Verification (KYC). We are required to verify your identity, age, address and payment method before releasing any withdrawal. We may request government-issued photo identification, proof of address issued within the last three months, payment method confirmation and, where anti-money-laundering thresholds are met, documentation showing source of funds. We may suspend account functions until verification is complete, and we may re-verify an existing Account at any time where risk indicators arise.
Account Rules
Accuracy and updates. You are responsible for keeping your Account details current. Notify us promptly if your name, address, email address or phone number changes. A withdrawal to a name that does not match the verified Account holder will be refused.
Security. You are responsible for keeping your password confidential and for all activity conducted through your Account. We strongly recommend enabling two-factor authentication. We will never ask for your password, and we cannot retrieve it, as passwords are stored in hashed form. Report any suspected unauthorised access immediately; we are not liable for losses arising from your failure to protect your own credentials or from your allowing a third party to use your Account.
Account balance. Funds held in an Account are not a deposit, do not earn interest and are not a credit facility. We keep player funds separate from operating capital.
Suspension and closure. We may suspend or close an Account where we reasonably suspect fraud, collusion, bonus abuse, money laundering, use from a Restricted Territory, provision of false information, or breach of these terms. Where an Account is suspended pending investigation, we will tell you the reason unless a legal obligation prevents it, and we will release any undisputed Real Money Balance on conclusion.
Deposits and Withdrawals
Accepted methods. Deposits may be made using Visa, Mastercard, Skrill, PaysafeCard, Revolut, Apple Pay, Google Pay, bank transfer, and the cryptocurrencies Bitcoin, Ethereum, Litecoin, Dogecoin, Tether, USD Coin, Ripple and Tron. Payment methods must be registered in your own name.
Limits. The minimum deposit is C$35 for most methods, with crypto minimums varying by coin and network. The maximum deposit is C$2,000 per transaction. Withdrawals run from C$50 to C$1,000 per request, subject to cumulative ceilings of C$1,000 daily, C$3,000 weekly and C$10,000 monthly. Higher ceilings may be agreed individually for players at senior loyalty tiers.
Withdrawal methods. Payouts are made by bank transfer or cryptocurrency only. Cards, PaysafeCard and most e-wallets are deposit-only. Where practicable, we return funds to the original source of a deposit; where that is not possible, funds are paid to a verified account in your name. You should plan for this before depositing, as a card deposit cannot be reversed to the same card.
Processing times. Withdrawal requests are reviewed before being sent. Cryptocurrency payouts generally settle within 24 hours of approval, and bank transfers within three business days, though the receiving institution may add time. A first withdrawal typically takes longer because verification completes alongside it.
Verification before withdrawal. No withdrawal is released before verification is complete. This is a licensing obligation. We may also require a minimum level of play on deposited funds before withdrawal where a deposit has seen little or no wagering, as unwagered deposits routed straight to withdrawal present money-laundering risk.
Fees. Secure casino payments are provided at no cost to the player: we do not charge for deposits or withdrawals. Cryptocurrency transactions incur network fees, and your bank, card issuer or wallet provider may apply its own charges or foreign exchange spread. Where an Account currency differs from the transaction currency, conversion is applied at the rate shown in the cashier.
Errors. Where funds are credited to an Account in error, we reserve the right to reverse the transaction. If you have already played with funds credited in error, we may recover the amount from your balance or future winnings, and you must notify us as soon as you notice a discrepancy.
Bonuses and Promotions
The Casinacho Bonus Terms below apply to every promotional credit on the platform.
Welcome bonus. The welcome package is spread across the first three qualifying deposits and reaches C$6,000 and 150 free spins in total, with the first deposit matched 100% up to C$500 and 150 free spins. Each qualifying deposit must be at least C$35. The package may be declined at the cashier, in which case the deposit remains a Real Money Balance with no wagering attached.
Wagering requirements. Bonus funds and winnings from free spins carry a wagering requirement of 35 times the bonus amount. The deposit is not included in the calculation. A Bonus Balance cannot be withdrawn until the requirement is met.
Expiry. The welcome package and its free spins expire seven days after activation. Any unmet Bonus Balance and any winnings derived from it are removed at expiry. Other promotions carry their own validity periods, stated in their terms.
Game restrictions and contribution. Slots generally contribute 100% of each wager toward a wagering requirement. Live dealer games, table games, video poker and certain low-margin titles contribute at a reduced rate or not at all. Current contribution rates are published in the Account area and may be updated; the rate applicable is the one in force when the wager is placed.
Maximum stake. While a Bonus Balance is active, the maximum stake is approximately C$5 per spin on slots and C$10 per hand on live games. The system enforces this automatically. Repeated attempts to circumvent it may be treated as bonus abuse.
Withdrawal of bonus winnings. Once a wagering requirement has been met, you should withdraw the resulting balance promptly. We reserve the right to cap additional winnings generated after a wagering requirement is completed but before withdrawal is requested. We state this plainly because it is the clause most likely to affect a player who keeps playing on a cleared balance.
Bonus abuse. The following void a bonus and any winnings derived from it: multiple or linked accounts claiming the same offer; coordinated betting across opposing outcomes or between accounts; stake patterns designed to clear turnover with minimal risk; use of the bonus in breach of the maximum stake; and any attempt to exploit a technical fault. Where abuse is established, we may also close the Account. Deposited funds not attributable to the abuse are returned.
Changes. We may amend, suspend or withdraw a promotion at any time. Changes do not affect a bonus already credited and being wagered in good faith.
Fair Play and Responsible Gaming
Prohibited conduct. The following are prohibited: use of bots, automated play software, artificial intelligence tools or scripts; exploitation of software errors; collusion with other players; chip dumping; manipulation of game outcomes; use of a VPN or proxy to disguise location; and any activity intended to defraud the Casino or other players. We may withhold funds pending investigation and report suspected criminal conduct to the relevant authorities.
Game outcomes. We operate a fair gaming platform: all games use random number generators certified by independent testing laboratories. Where a game malfunctions, all associated wagers and payouts are void — a malfunction cannot create a valid win, and we will return the stake.
Responsible gaming tools. Every Account includes deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion. Reductions to a limit take effect immediately; increases are subject to a delay. Self-exclusion cannot be reversed before the chosen period ends, and we will not accept a new registration from an excluded player during that period.
Underage gambling. Protecting our casino community from underage access is a condition of our licence, and providing the Services to a person below the legal age is prohibited. We verify age before releasing funds, and we encourage the use of filtering software on shared devices. Independent support is available through the Responsible Gambling Council, BC's GameSense, the Alberta Health Services Addiction Helpline and Quebec's Jeu: aide et référence.
Technical Use of the Website
The Services require an internet-connected device with a current browser. The Android application is distributed as an APK from our website; there is no iOS application, and iPhone and iPad users access the responsive site.
The Services evolve as gaming innovation brings new titles and features to market, and we may add, modify or remove games and functions at any time. You are responsible for your own equipment, connectivity and data charges. Interruptions caused by your connection, device or local network are outside our control.
We do not guarantee uninterrupted or error-free availability. The Services may be unavailable during maintenance, provider outages or events beyond our reasonable control. Where a wager cannot be completed because of an interruption, it is settled according to the game's own rules — most live games resume an unfinished round on reconnection, and unresolved wagers are void with stakes returned. We are not liable for losses arising from interruption, except where caused by our own failure in a manner not excluded by law.
Privacy and Data Protection
We collect and process personal information to operate your Account, process payments, prevent fraud, meet regulatory obligations and monitor for harmful play. The detail is in our Privacy Policy, which forms part of these terms.
Canadian player data is handled in accordance with PIPEDA and applicable provincial privacy legislation, including Quebec's Law 25. Players resident in the European Economic Area are additionally covered by the GDPR.
Traffic between your device and our servers is protected by TLS encryption; identity documents and payment identifiers are encrypted at rest; and passwords are stored as salted hashes. Access to player records is restricted to staff who need it and is logged.
We do not sell personal information. We share it only with service providers bound by contract, with authorities where legally required, and in a corporate transfer as described in the Privacy Policy. You may access, correct or request deletion of your data, subject to the retention obligations attached to regulated gambling records, by contacting our Privacy Officer.
Account Closure and Termination
Voluntary closure. You may close your Account at any time through account settings or by contacting support, without giving a reason. Any Real Money Balance is returned to a verified payment method in your name. Any outstanding Bonus Balance is forfeited on closure. We do not run retention campaigns against players who ask to leave.
Suspension for breach. We may suspend an Account where we reasonably suspect a breach of these terms, pending investigation. We aim to conclude investigations within 30 days and will keep you informed. Where a breach is not established, the Account is reinstated in full.
Termination by us. We may terminate an Account for a serious or repeated breach, for fraud, or where required by law or our licensing authority. Where termination follows fraud or bonus abuse, winnings derived from that conduct are forfeited; the balance of legitimate funds is returned.
Permanent exclusion. A player may request permanent self-exclusion, which is irreversible. We will close the Account, return the Real Money Balance, remove the player from all marketing, and refuse future registrations. Reopening is not possible.
Survival. Provisions relating to verification records, retention, liability and dispute resolution survive closure.
Dispute Resolution
Step one: contact us. Raise any complaint through 24/7 live chat or in writing to our support team. Most issues are resolved at this stage. Please include your Account email address, dates, transaction identifiers and what outcome you are seeking.
Step two: formal escalation. If the response does not resolve matters, request escalation to our complaints team in writing. We acknowledge formal complaints within five business days and aim to issue a final written decision within 30 days, explaining the reasoning rather than simply restating the outcome.
Step three: external referral. If you remain dissatisfied, you may refer the matter to the Anjouan Gaming Authority as our licensing regulator. Independent mediation services for online gambling disputes are also available, and we will cooperate with any such body you approach.
Changes to These Terms
We may amend these Terms and Conditions to reflect changes in our Services, our payment providers, our licensing obligations or applicable law.
The version published on this page is always the operative one, with the effective date shown at the foot. Minor corrections take effect on publication. Material changes — to wagering conditions, withdrawal limits, fees, dispute procedures or any provision that affects your rights — will be notified to registered players by email and by in-account notice at least 14 days before taking effect.
Continued use of your Account after a change takes effect constitutes acceptance of the amended terms. If you do not accept a change, you may close your Account and withdraw your Real Money Balance before the effective date, without penalty.